Returns

We entertain any claims of returns or exchange of defective items, that may have been damaged during transit, do not match your order, or were shipped to you erroneously.

Disclaimer on rejections:

As each piece is handcrafted, each piece is unique. Despite being eco-friendly, repurposed, and/or upcycled, the materials used are of top quality through the best efforts of the enterprise. As we mostly use natural materials, they may have different shades of color and marks. Altogether, these natural imperfections cannot be considered as reasons for rejections because they are beyond the enterprise’s control.

However, an item rejected because of wrong size, non-compliance to the agreed sample, and/or damaged during transit and/or delivery may be replaced for free.

By placing an order, you have read, understood, and agreed to the disclaimer.

Additional non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds

If approved, then the refund will be processed and credited back to your original method of payment, within 15 working days.

In case of any delays due to unforeseen events or assistance, please reach us at info@madame.ph

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@madame.ph 

Cancellations

An order once placed cannot be canceled. However, you may contact us for cancellation requests so we can discuss your concerns in detail and determine if the said cancellation is possible, in consideration of the circumstance, timing, and nature of the product classification that has been placed.

For assistance, please reach us at info@madame.ph

Need help?

Contact us at info@madame.ph for questions related to refunds and returns.